We're government so we love to create long and explanatory PDFs with lots of complicated instructions and as many fields as possible per page. How about we create interactive, responsive, online, mobile friendly digital forms instead? How, the first step is attending the Digital Transformation Academy Service Design workshop - submit your interest here: https://us.openforms.com/Form/0696dc37-0b96-4c05-91eb-eb40af521661
Interactive mobile-friendly forms are friendlier, can be personalized, only display the fields required for the submitter's situation, and reduce rework.
This content is created by the open source Your Priorities citizen engagement platform designed by the non profit Citizens Foundation